Very Disappointed with Support

I was excited to see the new Sage Business Cloud. It looked like a breath of fresh air after leaving Sage years ago.

I am actually really disappointed with it, and the lack of support.

So far I have had issues with:

My details on emails to employees of clients
Unable to access Online Payslips after amending my login email
     Finding out I need to have HR deleted then start again (as per help pages), only for nobody on the support side able to do this
Recurring Invoices not triggering

There are basic features lacking, that are present in the simplest payroll systems:

Download PAYE Notices
Submit NEST payment approval directly to Nest
Direct Earnings Attachment handling
Holiday Fund, adding to and paying from
Sorting of employees on the pay screen
Totals of entered hours/amounts on pay screen

I was willing to put up with the shortfalls, manually calculating DEAs and Holiday Entitlement (which doesn't fall into the 'seamless' description), but there are issues that are putting me off altogether, and the support for these issues is non existent.

I have spent hours on to webchat, on the phone, sending emails.

After being passed around because the person on the other end 'doesn't know how to do that', I get told to leave it with them and they will escalate it.

I never hear from them again.

I have updated my account manager with these issues. Again, no response, not even an acknowledgement that they have seen my email.

There are issues that shouldn't be there, nobody knows what to do about it, and I get left in the dark while nothing happens.

The 18th May was the first time I contacted Sage about issues, and I don't even get a response when I ask for an update.
If there are issues being experienced, there needs to be support for those issues.

I cannot keep using this product if it doesn't work and I can't get any help, or even acknowledgements and updates, and this really disappoints me.

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