Hi Shaun,

Thanks for using Sage City

Based on what you've told us, it looks like you may be experiencing a technical problem with recurring invoices. 

So that we can properly troubleshoot, and provide assistance with this - Could you please contact our Techincal Support Team quoting "AC-6665". You can find out how to contact the team here.

I hope this is helpful. Have a great day,

Regards,

Anth R.

Sage UKI

Hi Anth,

I spoke to the 'customer support' and invoices didn't trigger again this month. So far none have triggered at all.
I can't keep spending hours on the phone to get no resolution, am I better just doing them manually?

Thanks

Hey Shaun,

I've checked on the status of the ongoing ticket ref: AC-6665, and can see this is still awaiting a fix being deployed. I would expect it to be easier to manually create the invoices in the interim until the reported technical issue is fixed by the developers.

I can see your details are on the ticket, along with the other customers who've reported the issue - So we'll notify you when the issue is resolved.

Hope this is helpful, apologies for the delay!

Regards,

Anth

Sage UKI

Hi Anth,

Thank you very much for the update, it's really appreciated.
I'll do them manually and await notification that it's sorted.

Thanks again

WOW this is not solved at all.. its 2023 and I have just called the helpline and they told me there is a bug waiting to be fixed. Well, its been waiting a long time. Why should we do all the work manually when we have paid for a system to do it for us???