Invoice printing

Question

Has anyone had this issue when trying to print invoices
"Adobe Acrobat couldn't open SI-3361 .pdf because it is either not a supported file type or because the file has been damaged "

Yesterday I printed a dozen invoice no issue. today the 1st one was ok. The 2nd did this - I voided it and re did it and it was OK and the next one did it again. I cannot void and reissue every other invoice.My internet connection is slow but it was yesterday as well.

Any ideas?

Anth Richardson · Answer

Hi Wendy Olver . 
 Thank you for using Sage City 
 It looks like this issue was related to the invoice PDF problem we were discussing over at https://www.sagecity.com/gb/sage-business-cloud-accounting-uk/f/sage-business-cloud-accounting-uk-general-discussion/185958/download-customer-invoice-error-not-loading . 
 The problem should be resolved for any invoices raised during that 8pm - 9pm window by making an edit to the invoice, saving it and then printing another copy should work just fine. 
 Let me know if you need anything further! 
 Regards, 
 Anth 
 Technical Writer 
 Sage UKI

Sage Accounting UKI

Invoice printing

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