Hi ,

Thanks for using Sage City.

Apologies for any delay in responding to your query.

Once a bank feed is connected, we rely on your bank to send us new transactions.

All the banks send us transactions at different times, usually about once a day. So there may be times when transactions show on your bank statement but have not yet been imported in Sage.

please see the following information on on our help centre, you can also the form on our help centre to fill out a bank feed escalation form if you believe there is an issue with your bank feed here;

https://help.accounting.sage.com/en-gb/accounting/banking/bank_feeds/refresh-bank-feed.html?Highlight=bank%20feeds

Our main help centre link can be found here;

help.accounting.sage.com/.../Home.html

Regards,
Rob
Sage UKI