I have been trying to get support for a fault with Sage Business Cloud for some months and having started a dialogue via email. I got to a point where getting the responses were getting us nowhere. The support staff seemed not to understand or professed not to understand the problem. So, I created a video showing the problem we were experiencing. The problem is basically an issue with bank feeds and a video of the screen would show the problem and make it plain to anyone.
Since sending a link to the video (which is hosted on my site), my emails just don't get answered and it seems that the question is too hard or Support and just can't be bothered to answer. Is this experience shared or am I just unlucky?