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When things don’t go to plan

Whether it's your phone, computer, or your software, sometimes our technology doesn't work as we expect.

To make sure you are never stuck when it comes to your Sage software, we’ve created a simple troubleshooting tips guide, so you know how to get up and running again.

Using the recommended browser

We know Sage performs at its best when you use:

  • Chrome
  • Firefox
  • Safari

Refresh the page

Sometimes webpages need a little help showing the right thing. Any unsaved changes will be lost when refreshing your browser:

  • Windows - hold down Ctrl and then press F5 on your keyboard.
  • Mac - hold down Cmd and Shift and then press R on your keyboard.

Clear your cache and cookies

When using a web browser, it saves information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Update your browser

Your browser will most likely update automatically. However, we recommend you check you are running the latest version and keep up to date.