Hi ,

Thanks for using Sage City.

Apologies for any delay in responding to your query.

Can you confirm if you are using Accounting Start, as Remittance advice's are only available in accounting and Accounting Plus, more information and a guide on this is available here;

Remittance advice (sage.com)

You can also view more guides available on our help centre here;

help.accounting.sage.com/.../Home.html

Regards,
Rob
Sage UKI