Hi Valerie,

When on VAT Cash Scheme, if you raise a payment on account, the system will ask you to select a VAT Rate. Then when the invoice is raised with a different VAT Rate, this would cause the difference you mentioned above.

To correct it, you would need to delete the Payment on account, this will mark the invoice as unpaid and will allow you to pay the invoice and it will use the VAT Rate on the invoice this time.

If this has answered your question please click More > Verify Answer.

Thank you,

I don't think this is it. Looking at the invoice again, there was an item with zero VAT and I think the system has allocated VAT for it all at the 20% rate. How can I correct this?

I don't think this is it. Looking at the invoice again, there was an item with zero VAT and I think the system has allocated VAT for it all at the 20% rate. How can I correct this?