User logged in

I am not logged into Sage Accounts Production but on the network it is showing that I am logged in, thereby using up one of our concurrent licences. How do I log out ? (I have tried opening Sage Accounts Production and closing it but it still shows me as logged in). I have searched the SAGE help site to no avail. 

Parents
  • Hello Keith - Thank you for your query.

    We can happily assist with clearing your logged on users. To do this I will need to ask that you call our helpline on UK - 0845 111 1111, IRL - 01890 923208. We would need a technician to remote on to your system to use a password protected area of Accounts Production.

    We look forward to hearing from you.

    Kind Regards,
Reply
  • Hello Keith - Thank you for your query.

    We can happily assist with clearing your logged on users. To do this I will need to ask that you call our helpline on UK - 0845 111 1111, IRL - 01890 923208. We would need a technician to remote on to your system to use a password protected area of Accounts Production.

    We look forward to hearing from you.

    Kind Regards,
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