• Sage Q&A Live for life

    We Are Here For You There is a lot of uncertainty in the world right now, but one thing is certain; Our T riple Award-nominated support channel is still your go-to place for help and advice. We understand that the way people work has adapted, and you…
  • Help at your fingertips

    In these difficult times, we remain focused on providing you with excellent service and support and we thank you for your continued loyalty. Don't forget, whatever your query, our fantastic Help Centre is just a click away. That's also the place…
  • Q & A Live just got even better!

    We’re here to help! Our triple award nominated support channel just got even better, so that we can support you at our absolute best we’ve created a schedule so you know exactly what’s going in the world of Q&A. Find out more >
  • Sage City - Get involved!

    Sage City is a thriving online community, a single location where Sage customers, partners and accountants can ask questions and get answers…. but it’s much more than that! It’s a great place to share ideas and knowledge! Working together, we can solve…
  • We're here for you - advice and support for your business

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  • SAGE Problem

    Hi All I am getting an issue where items have suddenly gone grey? Does anyone have any idea how to get these back please? (hope you can see it!!) Thanks very much
  • Video help for Sage50cloud Payroll

    Sometimes a process or feature is easier to understand if you can just see it in action. Our support and training videos are designed to give you quick visual overviews so you can get up and running swiftly. Take a look at our Youtube channel for Sage50cloud…
  • Covid-19 Support

    I have to say that the support during this time from Sage is not great. Apart from repeating government information nothing has been given. No update to automatically change the software to include a Covid-19 SSP or Furlough Absence/Payment type,…
  • Your feedback counts....

    If you find a support article helpful, you can let us know by giving it a thumbs up. Simply scroll to the bottom of the article and click Yes . This helps us to make the content even better and ensures you have the support tools you need. Check out…
  • Sage Cloud50 Payroll not starting up

    FormerMember
    FormerMember
    Greetings, I have recently upgraded my Windows Operating system from Windows 7 to Windows 10. Post upgrade, when I try to start my Sage Cloud50 Payroll application, I am prompted for my company and my username, password. Once I make my selection, enter…
  • A new fresh look for Sage 50cloud Payroll

    As we continue to develop Sage 50cloud Payroll software, we're constantly evolving the experience based on your feedback. We're delighted to share some exciting changes with you. To give you an even better experience, we're giving it a modern, fresh…
  • National holiday entitlement

    A number of our part time employees work some Bank Holidays. If my settings has 'include Bank Holiday entitlement' ticked, will it affect their entitlement?
  • Saturday opening hours: Our Sage Cover support team are here to support you|uk

    We know that some of you are even busier than usual at this time of year and you might not get a chance to call us during normal 9-5 working hours, so, our Sage Cover support team will be available to help you with your software queries on Saturday 5th…
  • Customer spotlight -50 Accounts and Sage Cover puts Ian E Racing on the podium|uk|ireland

    ''I can manage my accounts no matter where I am in the world” Ian Emberton runs a successful business building and tuning racing motorbikes. Here, he explains how using Sage has simplified the way he does business... Tell us a bit about your business…
  • Visit our new look Help Centre

    Getting support for your software just got even easier We've been listening to your feedback and you told us you found it hard to find all the support you needed to help you with your software. With this in mind, we've made several improvements to our…
  • I hope I'm posting this in the right place. I've just had an email about the payroll year end update being mandatory from Monday. Does this mean I won't be able to get in my program without installing it? Why do they keep making them mandatory

    I hope I'm posting this in the right place. I've just had an email about the payroll year end update being mandatory from Monday. Does this mean I won't be able to get in my program without installing it? Why do they keep making them mandatory?
  • Mass Deleting Staff

    Hi All, We have recently been non-live parallel run's on Sage 50 Payroll ahead of our first live run on 5th May (Very nervous). We had loaded our entire staff list from our outsourced payroll provider on to Sage in order to ensure our parallel run…
  • PENSIONSYNC

    As the largest payroll provider for SME's I am surprised that Sage Payroll does not support Pensionsync for Aviva ESZ. I can't understand why the pensions module does not include all pension providers who support Pensionsync. Is there anyone else who…
  • Send Pension Data

    Ive contacted sage via phone, and had remote access taken, yet no one seems to have an answer?We are running the current version, disabled firewalls etc, and moved data, but just hangs.