• Issues opening Payroll 29.02 with a roaming profile created for a Windows server 2012 server

    We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
  • Sage 50cloud payroll V26.01.105 update

    Hi, Could someone help me with updates. I have a software update waiting to install, however, it is V26.02.105. My version number is showing as 27.01.105. I am abit confused as to what this update is for if i am on V27. This wouldn't be for…
  • Transferring RTI to Sage 50cloud Payroll

    We currently use sage accounting and have added sage 50 payroll. I'm in the process of migrating the information over from HMRC RTI and have a few questions: 1. Once we have migrated the information do I need to do anything with the HMRC RTI? run P32…
  • Notional Pay

    Hi, From previous requests I know that Sage previously doesn't have the option for Notional Pay function within the software. Given the requirements of Furlough and salary sacrifice process has sage 50 payroll got anything to cater for this? If…
  • April pay and furlough

    Does anybody know if the module works when trying to calculate a payroll from 30.03.20 to 26.04.20 (across 2 tax year)? been sitting like a lemon, for more than 30 minutes, while my list of things to do is growing by the minutes and still nothing…
  • SAGE Problem

    Hi All I am getting an issue where items have suddenly gone grey? Does anyone have any idea how to get these back please? (hope you can see it!!) Thanks very much
  • SSP errors

    I have an issue with SSP errors. I had processed our August month 5 pay and updated and sent an FPS. I then asked our IT support company to update the version of Sage Payroll to the latest version. During this it crashed and would not allow log in…
  • V25.03 update problem

    I have tried to download the update to V25.03 following instructions as given in the email received for installation of update. However - having logged onto to the support page successfully I am presented with the message as ringed " You do not…
  • Nominal link to sage 50 accounts not working

    I've upgraded to V25 for both Sage payroll and accounts, the nominal link between sage payroll and accounts isn't working. It displays an error message stating that the software may have been moved. When I try to navigate it to the correct location by…
  • Send Pension Data Task - Leaver Employee Appearing

    When i click on "Send Pension Data" one of our leavers who left us is appearing in the list of pension data to send (see image below). His pension data is appearing in every payment run since his postponement ended so it's like the pension module still…
  • National holiday entitlement

    A number of our part time employees work some Bank Holidays. If my settings has 'include Bank Holiday entitlement' ticked, will it affect their entitlement?
  • FPS "Have you conducted a Right to Work check?"

    I am just about to start sending my FPS for this week and note that the following is included in the Important Notice page of the FPS: "You have selected to submit the FPS details for ...... to the Government Gateway and, on an anonymous basis, send…
  • How do I process SSP & SMP when they are paid a week in hand?

    I have a lady on payroll who is paid a week in hand, i.e. for last week 13-17th she will get paid this Friday 24th . This week ( 20-24th ) she has been signed off so is on SSP, but that payment will not be reflected until she is paid next Friday 3rd…
  • Holiday Funds

    Can you pay an employee more than the amount in their current holiday fund? I have entered an amount higher than that currently shown in the employees fund and the payslip shows a negative amount being carried forward. Is it okay to proceed with this…
  • How do I add "hours worked" for a set period onto report "Payment Summary Part 1" on report designer?

    We are trying to add the number of hours worked for each employee, onto the above report on report designer as an added variable, but we are unable to find the completed timesheet entry option. We would be grateful for any help. Thank you.
  • How do I set a date for email payslips to send?

    Hi, Is there a way of setting a date for payslips to be emailed instead of instantly? I'd like to set this automatically go in the morning on the last day of each month - not when I process payroll. Thanks in advance, Jenny
  • Employee has now started full time but TAX code is still BR

    We have an employee who was working for us part-time but also had another job giving us a tax code for him of BR. Making us his secondary job. About a month ago he left the other company to come on full time for us. He gave me his P45 from the other…
  • new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?

    new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?