Welcome to the Sage 50 Payroll Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
Can anyone point me in the right direction for how to do this:
This payroll run we had a group of new employees, which were processed and the FPS sent to HMRC
It has now come to light that one of the employees was added and processed in error - they…
Hello all,
I’ve never worked in payroll before – I have zero prior knowledge or experience – but since I’m in need of a career change, I’ve been looking into the possibility of becoming a payroll assistant. Over the past month I’ve been ploughing my…
Hi everyone,
I have recently taken over our weekly Payroll role temporarily whilst we await a new member of staff. I normally only do holiday cover but my colleague has suddenly left the business. They have obviously had an issue from week 36 (7th Dec…
Hi,
Could someone help me with updates.
I have a software update waiting to install, however, it is V26.02.105. My version number is showing as 27.01.105.
I am abit confused as to what this update is for if i am on V27. This wouldn't be for…
We currently use sage accounting and have added sage 50 payroll. I'm in the process of migrating the information over from HMRC RTI and have a few questions:
1. Once we have migrated the information do I need to do anything with the HMRC RTI? run P32…
Hi,
Using online payslips - if an employee wants to change their emails address, do the previously uploaded online documents delete or can you just go into the details amend the email address and do the same in the Sage 50 Payroll software.
We…
Hi,
From previous requests I know that Sage previously doesn't have the option for Notional Pay function within the software.
Given the requirements of Furlough and salary sacrifice process has sage 50 payroll got anything to cater for this?
If…
I have 1 member of staff on a zero hours contract who has been told they are unfurloughed as of 30th Sept and will be working variable hours in October. They are paid in arrears so the hours they record on their October timesheet will be paid on November…
Hi All
We have a new employee, contract started 9th March 2020, however as their March pay was not FPS (RTS) submitted until 25th March (after the Government guideline date for furlough), at present we have said NO to furlough. Can anyone advise or…
Does anybody know if the module works when trying to calculate a payroll from 30.03.20 to 26.04.20 (across 2 tax year)?
been sitting like a lemon, for more than 30 minutes, while my list of things to do is growing by the minutes and still nothing…
This would normally be easily solved, but with COVID-19......
I am accountant and I trying to get my client to print off the Payment History (Parts 1 & 2) by date for the 19/20 tax year. Unfortunately, I don;t have a copy of SAGE payroll here, but he…
Hi All
I am getting an issue where items have suddenly gone grey? Does anyone have any idea how to get these back please? (hope you can see it!!)
Thanks very much
The error I normally have is below
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Please click below…
I have an issue with SSP errors.
I had processed our August month 5 pay and updated and sent an FPS. I then asked our IT support company to update the version of Sage Payroll to the latest version. During this it crashed and would not allow log in…
I have tried to download the update to V25.03 following instructions as given in the email received for installation of update.
However - having logged onto to the support page successfully I am presented with the message as ringed
" You do not…
I've upgraded to V25 for both Sage payroll and accounts, the nominal link between sage payroll and accounts isn't working. It displays an error message stating that the software may have been moved. When I try to navigate it to the correct location by…
When i click on "Send Pension Data" one of our leavers who left us is appearing in the list of pension data to send (see image below). His pension data is appearing in every payment run since his postponement ended so it's like the pension module still…
A number of our part time employees work some Bank Holidays. If my settings has 'include Bank Holiday entitlement' ticked, will it affect their entitlement?
Our laptop has been affected by a virus and we have lost all of our sage payroll data. How do we recover the data to another machine in the meantime??
Thanks
I am just about to start sending my FPS for this week and note that the following is included in the Important Notice page of the FPS:
"You have selected to submit the FPS details for ...... to the Government Gateway and, on an anonymous basis, send…