• Change paydate from current week to week in arrears

    Hi there We have recently acquired another company and their weekly payroll is payable on Friday of the current week worked. We are planning to change proposing to move the pay date out by one week ( payment week in areas). Is there any specific time…
  • Payroll 50 v30 Update now unable to log in

    Hi, I've recently installed v30 update in my Remote Desktop environment and am now no longer able to access. I'm receiving the following error: "ODBC Microsoft Access Driver Login Failed" "Not a valid account name or password" I've checked the…
  • Jury Service

    We have an employee who had attended jury service and we top up the court loss of earnings allowance to full pay. I'm trying to set up a deduction in Payroll settings for Jury Service and the Sage Payroll guide says the following How do I set up a…
  • How to identify and process Week 53

    Normally, week 53 occurs if your regular pay date for weekly, fortnightly or four weekly paid employees falls on 5 April. This is because the number of days in the tax year doesn't divide into a whole number of tax weeks. However, in the 2023/2024 tax…
  • Missing employee on reports but on FPS

    1 employee has been missed off all payroll reports but has been included on the FPS report, how can I get them included in the reports or run a report which shows his pay please?
  • Our Sage 50 Payroll generally very slow

    Hi, Just trying to find out some information about why our Sage 50 Payroll install would be slow? This is a very small system we only have about 63 current employees in the system, the data files are stored on a server, the .mdb file is only 93MB, but…
  • ebanking screen mess

    When I've always done ebanking, the screen has always looked like this: with black boxes hiding the text - I can select the radio buttons, but I've no idea what I've selected; the black boxes stay quite happily there obscuring the text. …
  • Trying to opt in someone using Pensions Module

    I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error and fails to add the pension scheme to his record (I've had to…
  • Childcare voucher refund

    Hi, I need to refund a total of £820 childcare voucher that was deducted in 2020. How can I process this refund on sage payroll 50?
  • Sage 50 Payroll closes unexpectedly when completing the reCaptcha window

    When you log in to your software, you may see a reCaptcha window. In some cases, when you complete this security check your software closes unexpectedly. This issue is currently being investigated and updates will be added to the following article:…
  • Sage 50 Payroll - Variance report

    I wanted to start using the variance report available in Sage Payroll, however I wanted this to look for a difference in payment rate only rather than the total for payment element. For example, I have a basic pay rate at £15ph and employees are working…
  • Sage 50 Payroll won't open.

    Sage 50 payroll crashed when exporting a report to email. When I go to login nwe I get Now get the message "Microsoft Edge can't read and write to its data directory: C\Program Files (X86) Sage Payroll\ SBDDesktop.exe.Webview2\EBWebview and the program…
  • Auto Enrolment

    I have a new starter this week. When I run the Pension Assessment it shows him as 'eligible' however it hasn't made any deductions. Why?
  • Issues opening Payroll 29.02 with a roaming profile created for a Windows server 2012 server

    We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
  • Ni Category for employee passed retirement age

    I have an employee who will reach state pension age and is continuing to work. Their date of birth is mid month so my question is, do I change their NI category at the beginning of the calendar month during which they will reach state pension age or should…
  • Access and process multiple companies with a multi company licence

    With a multi company licence in Sage 50 Payroll, you can process payroll for more than one company in your software. This is useful to easily access multiple different company datasets, or if you want to view an old backup of your company data without…
  • Advance Data Import Error

    I get an error message when trying to run the 'Advance Data Import Wizard' for weekly payroll, saying 'Error loading mapping component'. The only way I have found around this is to do a new install (even though the software version may be identical…
  • FPS did not include liability for Leaver

    Hello All, Please help, we had an employee whose leave date was Aug 31. When we submitted FPS, his leave date was included in FPS but no liability amount was included. I am not able to do FPS adjustment for this employee. How do I submit the liability…
  • What to do if you're not able to create any new employee records

    When you take on a new employee, you need to create an employee record for them in Sage 50 Payroll. We take you through this in our handy guide how do I add a new employee? If you find you're unable to add a new employee there are some steps you need…
  • Manually adjust YTD values for student loan without having to reprocess

    On the back of customer feedback; Customer would like to remove the need to rollback and reprocess the affect periods where they have deducted too much student loan. They would prefer to see a manual adjustment in the YTD values to correct this and make…
  • Name/Surname Search

    When having multiple employees have a search function that you can search by surname or name and this will automatically highlight that employee so you do not have to sort by name/surname and look through the employee list.
  • Address Input

    Address auto fill to save time entering and minimise errors eg: use house number and post code with drop down to select address instead of having to type out the whole address.
  • What's new in Sage Payroll v29.01

    The latest version of the software is now available to download and it includes some great new features including: Enhanced help and support within your software Option to import employee details from Sage HR Online Services New email version…
  • Nominal Link between payroll and Sage 50 crashing causing corruption

    Hello I am having problems with Payroll and the sending the nominal link to Sage50. There is no rhyme or reason or when or if it will happen, but when it does it causes errors, corruption and I am having to re-enter all back to the latest backup. The…
  • Changing to New Lap Top/Sage Payroll 50 Transfer

    Does anyone have a step by step guide of how I can transfer Sage Payroll onto a new Windows laptop please? Also will Sage ever release the accounts/payroll software for use on a Mac?