Welcome to the Sage 50 Payroll Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
Can the messages be forced to be acknowledged, so that the employees can't go any further until they have read and acknowledged the message.
Can Groups be set up with in the employees, so that message can be sent to certain groups of staff not just…
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We've recently started using online payslips and we'd find it useful to see which employees have created online accounts. i.e. which employees are actually accessing their payslips.
Hi
I am unable to send Payslips to the online portal as I so not have Payroll users rights - how do I correct this as I am the only payroll administrator for the company?
I have looked in Company - settings, and there is no where to add me.
Can…
Hi there,
I have received notification from a number of employees who have had issues when logging into the online portal to access their payslips. One employee advised they copy and pasted the original password which was set up when I added them as…
I registered in the portal last month and managed to upload the last 2 months payslips at the time. This month when i processed the wages I obviously forgot/didn't realise that I had to click the upload online payslips (i am guessing that's where i went…
A number of our employees have told us that their remaining holidays are showing incorrectly on their online payslip.
For example, one employee's shows - Holiday taken: 1, Remaining: 27.
However on the absence page on Sage, it is showing - 0 Taken…
I have a staff member who has changed surname since getting married & so her email address has changed. How do I update this on the system with just deleting and creating a new login? I don't want her to lose all the historical payslips that have been…
Hi
On the reset passwords page it states that passwords must contain (among other things) a special character. These being the following:
(#?!@$%^&*-)
Can you confirm that any of these characters work or are the brackets/parentheses not included…
Hi,
We recently activated Online Payslips. I see on the documentation that Payroll version 22.03 is needed for this but I only see 22.02 available in the downloads section of the site. Any ideas?
No update is available through the Sage Payroll auto…
We have 2 payrolls here and pay for online payslips (but both payrolls have the same tax ref number). Our online portal has the choice of these 2 payrolls when I log in as admin.
5 employees have moved from one payroll to another. They have kept their…
Is it possible to modify the information that appears on online payslips? We use employee analysis fields to record employee Bradford Factors and would like to add these to the online layout. Thank you
How do I send the Welcome Email to my employees so that they can set themselves up on the Online Payslip Portal?
I've uploaded the payslips and sent mine early to test it. I get sent an email to say my payslip is ready to view but I haven't received…
One of our employees needs to reset his password for the online payslip portal. When he enters his email address and clicks on the box (I am not a robot) it keeps coming up saying "Invalid Captcha Code". He has tried to do it on his mobile browser and…
Either publish immediately or from a specific date has no effect, the payslips remain unpublished. Also the select all check box does not select any payslips in the list.
I am trying to run payroll and although it has calculated pension payments correctly, the window for pension assessment does not come up, also the same happens with upload online payslips and i have also tried send pension data and again no window appears…
Hi all
Back in April we uploaded all our qualifying employees' P60s to the online portal. Lots of people went to see them, download them, print them etc. Everyone was happy.
An employee now is asking me for a reprint as they don't have access to a…
I have been told by Sage Support that I have access to online payslips and can set this up for all my companies. The step through provided seems ok. When I enter my main company and choose the Company tab, the "Online Payslips/P60s Settings" are grey…
