• Do you use Sage HR Online Services?

    If you use Sage HR Online Services to upload online payslips for your employees, we recommend making your employees aware of their support options if they have queries or issues using this online payslips platform. We have a dedicated support hub…
  • Name Spelling Error on sage payslip portal

    Hi someone has brought to my attention that their name 'Lynette' is spelt wrong on her payslips via the online sage documents portal. I have changed it to 'Lynnette' with 2 'ns' on sage payroll, but on the online documents it is still the wrong spelling…
  • Online Payslips

    Hi, Using online payslips - if an employee wants to change their emails address, do the previously uploaded online documents delete or can you just go into the details amend the email address and do the same in the Sage 50 Payroll software. We…
  • Producing employee payslips in Sage 50cloud Payroll

    You must give your employees a copy of their payslip on or before each payday. There are a few ways of producing payslips in Sage 50cloud Payroll. You can: upload them to Sage Online Payslips print them email them Find out more about producing…
  • Online services payroll unable to register

    Hi everyone, I have an issue with Online Services in Payroll 50cloud. I registered last week, uploaded payslips and everything was fine. When I came to upload them again this week, it asked me to log in and then there was info about registering my…
  • Online Payslips

    Hello, We have recently moved our weekly paid staff to the online payslips and I have a couple of employees who are having difficulty seeing their payslip. One employee is on android and when they click on the link in the new payslip email, it takes…
  • Cannot access my payslip

    The error I normally have is below Sorry, there's been an error You do not have permission to access this page. We apologise for the inconvenience. It seems the item or page you're looking for does not exist or has been moved. Please click below…
  • Online portal for employees to access their payslips - issue with password generation?

    FormerMember
    FormerMember
    Hi there, I have received notification from a number of employees who have had issues when logging into the online portal to access their payslips. One employee advised they copy and pasted the original password which was set up when I added them as…
  • Online portal payslips

    I have a staff member who has changed surname since getting married & so her email address has changed. How do I update this on the system with just deleting and creating a new login? I don't want her to lose all the historical payslips that have been…
  • Employee changed payrolls and now appears in both. How does he see all of his payslips?

    We have 2 payrolls here and pay for online payslips (but both payrolls have the same tax ref number). Our online portal has the choice of these 2 payrolls when I log in as admin. 5 employees have moved from one payroll to another. They have kept their…
  • Online payslips have changed

    Holiday entitlements have started to print on online payslips. Can they be taken off?
  • Modifying online payslip layout

    Is it possible to modify the information that appears on online payslips? We use employee analysis fields to record employee Bradford Factors and would like to add these to the online layout. Thank you
  • Online Payslip Portal

    How do I send the Welcome Email to my employees so that they can set themselves up on the Online Payslip Portal? I've uploaded the payslips and sent mine early to test it. I get sent an email to say my payslip is ready to view but I haven't received…
  • Printing payslips not being submitted online

    After uploading online payslips how do i generate a list of employees who need payslips printed? Thanks in advance Jenny
  • Online Payslip set up

    I have been told by Sage Support that I have access to online payslips and can set this up for all my companies. The step through provided seems ok. When I enter my main company and choose the Company tab, the "Online Payslips/P60s Settings" are grey…