Welcome to the Sage 50 Payroll Support Group on Community Hub! Available 24/7, the forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
If you use Sage HR Online Services to upload online payslips for your employees, we recommend making your employees aware of their support options if they have queries or issues using this online payslips platform.
We have a dedicated support hub…
Hi someone has brought to my attention that their name 'Lynette' is spelt wrong on her payslips via the online sage documents portal. I have changed it to 'Lynnette' with 2 'ns' on sage payroll, but on the online documents it is still the wrong spelling…
Hi,
Using online payslips - if an employee wants to change their emails address, do the previously uploaded online documents delete or can you just go into the details amend the email address and do the same in the Sage 50 Payroll software.
We…
You must give your employees a copy of their payslip on or before each payday. There are a few ways of producing payslips in Sage 50cloud Payroll. You can:
upload them to Sage Online Payslips
print them
email them
Find out more about producing…
Hi everyone,
I have an issue with Online Services in Payroll 50cloud. I registered last week, uploaded payslips and everything was fine. When I came to upload them again this week, it asked me to log in and then there was info about registering my…
Hello,
We have recently moved our weekly paid staff to the online payslips and I have a couple of employees who are having difficulty seeing their payslip.
One employee is on android and when they click on the link in the new payslip email, it takes…
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Hi there,
I have received notification from a number of employees who have had issues when logging into the online portal to access their payslips. One employee advised they copy and pasted the original password which was set up when I added them as…
I have a staff member who has changed surname since getting married & so her email address has changed. How do I update this on the system with just deleting and creating a new login? I don't want her to lose all the historical payslips that have been…
We have 2 payrolls here and pay for online payslips (but both payrolls have the same tax ref number). Our online portal has the choice of these 2 payrolls when I log in as admin.
5 employees have moved from one payroll to another. They have kept their…
Is it possible to modify the information that appears on online payslips? We use employee analysis fields to record employee Bradford Factors and would like to add these to the online layout. Thank you
How do I send the Welcome Email to my employees so that they can set themselves up on the Online Payslip Portal?
I've uploaded the payslips and sent mine early to test it. I get sent an email to say my payslip is ready to view but I haven't received…
I have been told by Sage Support that I have access to online payslips and can set this up for all my companies. The step through provided seems ok. When I enter my main company and choose the Company tab, the "Online Payslips/P60s Settings" are grey…