Payroll closing down

Can I just say that when I do pension assessments for some of my numerous payrolls, the Sage payroll just closes down. It's only happened with this latest version I have put on and I have been told to go onto the Utilities, clear locks and repair. This is an annoying occurrence since I have so many payrolls to do. Will this be looked at for the next update?

  • Hi Carole.

    Thanks for using Sage City.

    Can you go to help > about > under program details section, tell me the full version number please?

    Is it only doing this in certain companies?

    Are you receiving any error messages or codes when it closes down?

    Regards,

    Sean
    Sage UKI

  • Version number 25.03.355

    There are no error messages, the program just closes down.

    It seems to be on about 80% of the companies I have (total 248) but saying that, some companies do not have pension assessments so it could be 100%

    If I don't run a pension assessment, they don't close down.

    Regards

    Carole

  • Hi Carole,

    Apologies for the late reply. The system had some changes so we missed some questions by mistake. 

    You may have already resolved this but if you download and install the latest version and updates.

    If you also try going to company > pension module settings > does that open up at all or not?

    Kind regards,

    Sean
    Sage UKI

  • Updated to version 26.01.162 and still closing down but only on the odd occasion. I have received advice from Sage UK regarding this matter. When opening a company up, highlight and click on optimise, let that run and then open the company. This seems to be working even though it was a pain at the start with nearly all payrolls closing down on me.

    Very rarely happens now.

  • Hi Carole,

    Thanks for the update. Again, apologies for the delay in response but the system should be back up to speed now and we can respond in a timely manner.

    If you have any other queries, please feel free to post on our Sage City community again.

    Kind regards,

    Sean
    Sage UKI