I am a newbie to Sage and still learning the ropes so sorry if there is an obvious answer to this,
Something happened that i can't figure out- An invoice '5553' came to me, which i needed to create an Invoice for on Sage. I clicked on- 'Invoices and Credits'- 'New invoice.'
Then when i typed in '5553' in 'Inv No'. box at the top right, a messaged flagged up 'This invoice/Credit note has already been posted. Any amendments will not be posted to ledgers' . I clicked Okay and an old invoice dated 2016 came up....showing the same invoice number of '5553', which is the same as the current one i am trying to post.
I went onto Click Dealer (which i also use for booking customers in/ for invoices) and typed in '5553', and the correct current invoice showed up on there for '5553' that i am trying to post to Sage, nothing from 2016. (so there is no mistake that end i don't think?
Yet sage is telling me '5553' already exists from 2016.
Unfortunately i can not access 2016 invoices at the moment to check, and i don't want to go back to that invoice on sage from 2016 and delete it incase it ,messes anything up, so just wondering if it is something strange on Sage ?