Hi Sarah,

Thanks for using Sage City 

I notice this query has slipped through without a community response, sorry for the late reply but I thought I’d pop something back to you.

There is an issue we are aware of in 28.01.360 and some prior versions whereby week1 flags aren't cleared by global changes if the username logged in has a space or special character in it. If this is the case for your username, this will be the cause.
The workaround for this is to use the Manager username to clear flags if possible, or to edit your existing username to remove any spaces or special characters, then log back in and try again.

If your username has no spaces or special characters I'd advise that you:

1. Run two repairs on the database of the company, then test clearing the flags again.
2. Create a new username, log in with this then test again.

If this has answered your question please click More > Verify Answer.

Regards,

John Howells
Sage UKI