I have a client who has moved from Smart Pension to NEST pension. As its been more than 12 months since all four employees opted-out on Smart Pension, TPR told me they must be re-assessed once again when joining NEST.
I have created a new pension scheme for NEST on payroll, even going through the pensions module settings and ticking NEST as the new default. The issue I am having is, when running the pension assessment module it shows the new NEST scheme in the scheme column (which is correct) however all staff are showing as status 'opt-out' - which it shouldn't considering this is a new pension scheme and not the old Smart Pension one in which all employees opted-out of.
I believe this is down to maybe a setting which I have missed out on, does anyone have the fix for this? I've had a look at the online payroll guides and cant seem to find the fix.