Anyone experiencing issues with latest update, it appears to be randomly kicking users out and closing programme?
Anyone experiencing issues with latest update, it appears to be randomly kicking users out and closing programme?
Hi Lorraine,
Thanks for using Sage City.
I wondered if you used Sage 50 Accounts as well? If you do it could be the issue documented in the following article >
If you don't use Sage 50 Accounts I would recommend creating a quick backup, logging out of the software and installing again as Administrator. To install as administrator you can right click on the shortcut and choose Run as Administrator.
If this has helped, please click More > Verify Answer.
Regards
Andy
Sage UKI
Hi Lorraine,
Thanks for using Sage City.
I wondered if you used Sage 50 Accounts as well? If you do it could be the issue documented in the following article >
If you don't use Sage 50 Accounts I would recommend creating a quick backup, logging out of the software and installing again as Administrator. To install as administrator you can right click on the shortcut and choose Run as Administrator.
If this has helped, please click More > Verify Answer.
Regards
Andy
Sage UKI
No we do not have Sage 50 Accounts, tried above and still happening?
Hi Lorraine,
I'm sorry this issue is persisting. Is there any pattern to when the problems may occur, is it one particular module or activity where the problem occurs more frequently? Are there any error messages before the user's software closes? Are any error messages reported when the software is opened again?
Andy
Hi, i am also having this issue. It happens when doing any updates/backups. It wont open the pension assessment window, and its now not updating any records as soon as it tries it crashes and have to close the programme. Have optimised data already and no change. Currently cannot process any payroll.
Can someone at sage confirm they are looking at this and going to fix it? It took me 5 hours to do a 30 minute payroll yesterday. So far today 30 mins in and not even got on second employee to enter payments. Its not feasible to work like this.
Hi Andy
No error message or warning the program just closes.
Hi Katie, We are working on a couple of scenarios where we have seen some customers report a closure of the program using enter payments. We should have an update available very soon, can you email me directly on [email protected] so i can pick this up for you.
Hi Lorraine
We have released anew update today available for download to correct the closing issues.
please use this article to download the latest update
*Community Hub is the new name for Sage City