Hi Lynne

For the ReCaptcha issue this guide has a step to turn it off https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=221220093432370 

Regards
Steve Watmore Product Manager

Hi Lynne

For the ReCaptcha issue this guide has a step to turn it off https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=221220093432370 

Regards
Steve Watmore Product Manager

Thanks for that. I did get quite excited until I realised I had to do something fairly complicated and then keep whatever it was I downloaded on my desktop. I don't have to do this for other software, why do I have to do it for Sage. Its obvious customers do not like it so why can't you just make it optional in the programme - just as you do with those opening messages - "don't show that again". Please!

Hi Lynne , 

Thanks for you feedback

The desktop file is to bypass what is an error on your system.

The Recaptcha only needs confirming once and never again, a bit like the don't show me again option you have mentioned but as there is something stopping it coming up properly on your PC (usually access rights) the file on the article will stop it completely.

We are looking at making it simpler but for now i wanted to save you the time of skipping each time. 

most customers (over 99%) have completed the tick and never see it again but for anyone stuck with the error where you have to skip instead of complete i wanted to help .

Regards
Steve