The problem with the blank Captcha looks to be caused be directory permissions, specifically C:\Program Files (x86)\Common Files\Sage SBD which I found by forcing the desktop icon to run as admin. Not saying this is the right thing to do (and maybe it can be narrowed down to specific users) but I changed the security on this folder and added "Everyone" and gave it full permissions then re-opened payroll and the captcha code appears correctly allowing you to click the relevant images. This seems to have stopped it re-appearing on subsequent opens of the software but I'm not sure if this is time sensitive and will ask again tomorrow.

Hope this helps.

The problem with the blank Captcha looks to be caused be directory permissions, specifically C:\Program Files (x86)\Common Files\Sage SBD which I found by forcing the desktop icon to run as admin. Not saying this is the right thing to do (and maybe it can be narrowed down to specific users) but I changed the security on this folder and added "Everyone" and gave it full permissions then re-opened payroll and the captcha code appears correctly allowing you to click the relevant images. This seems to have stopped it re-appearing on subsequent opens of the software but I'm not sure if this is time sensitive and will ask again tomorrow.

Hope this helps.

Did it work or did you just get 7 days and have to do it all again?

Hi Mick , thanks for the update. permissions are the most likely problem as the Recaptcha is trying to use a setup on your pc and if cannot load will give the blank page, 

once completed for a company it will not return as it writes into the database to say completed