What is Q & A Live?

We’re delighted that Sage Q & A Live has recently been shortlisted to win the Best Customer Experience Award in the UK Customer Satisfaction Awards 2020.

Our live Q & A sessions began life as a pilot in Spring, opening up a new channel for customers to access technical support for their software during the inevitably busy period of Payroll Year End alongside the launch of Making Tax Digital.

They’ve been a resounding success with nearly 13,000 attendees in March alone. Customer satisfaction scores remain very high for this service and over 78% of customers surveyed have said that Sage Q & A Live has been more convenient for them than picking up the phone.

Sage 50Cloud Accounts and Payroll customers, Sage Business Cloud customers and Accountants now have access to this new platform.

By joining a live Q & A session, you can put your questions to us online and receive speedy, accurate answers with online demonstrations. The Q & A’s are driven by you and your questions about your software.

How do I join a session?

All you need is a computer with Internet access. Speakers or headphones are also recommended so you can listen in to demonstrations, but not essential. Simply submit your question through the chat option in our online meeting room and our experts will answer the questions live as they come in. You will also benefit from hints, tips and recent questions from other customers during our interactive sessions.

Join live drop-in Q&A sessions, Monday to Friday, between 9am to 5pm, by clicking here >