My old version of P11d software will no longer load, as of 10 days ago.

Hi

I went to backup my data on v26 10 days ago, and found I could no longer access the software at all.  

I have downloaded v27 hoping that this may right the issue, but still nothing. 

The SAGE phone lines are jammed, as they do not even put me in a queue. 

Any ideas please? 

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