Upgrade to v26 problems

We have upgraded our software to v26 today and if we go into about although it says V26 it still says 'this version, at release is compliant for the Tax Year 2019/2020 and it is still calculating benefits with last years dates. 

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  • Hello Jason,

    Apologies for the delay in responding to your query.

    The issue you are having seems to indicate and issue with the upgrade of the date and specifically the legislation tables it holds, the first thing I'd recommend is to run a compact and repair, this can be accessed from the 'File' menu in P11D.

    If the issue still remains, the next steps to resolve the issue will depend on how you installed your v26 upgrade, so in order to be able to provide you with steps to resolve the issue we'll just need a little more information, could you provide answers to the following please:

    1) How did you install your v26 upgrade? Did you just click next on all the options and install over your v25 install? Or did you install v26 into a new directory and then restore a backup?

    2) Do you have a backup of your v25 P11d data

    3) If you installed v26 into a different directory when you installed, can you still open your v25 P11D

    Kind Regards 

    Richard

    Sage UK Technical support

Reply
  • Hello Jason,

    Apologies for the delay in responding to your query.

    The issue you are having seems to indicate and issue with the upgrade of the date and specifically the legislation tables it holds, the first thing I'd recommend is to run a compact and repair, this can be accessed from the 'File' menu in P11D.

    If the issue still remains, the next steps to resolve the issue will depend on how you installed your v26 upgrade, so in order to be able to provide you with steps to resolve the issue we'll just need a little more information, could you provide answers to the following please:

    1) How did you install your v26 upgrade? Did you just click next on all the options and install over your v25 install? Or did you install v26 into a new directory and then restore a backup?

    2) Do you have a backup of your v25 P11d data

    3) If you installed v26 into a different directory when you installed, can you still open your v25 P11D

    Kind Regards 

    Richard

    Sage UK Technical support

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