Import Crash


When importing sage payroll data the import gets to a certain percentage and then crashes. Support said its a bug and might not be fixed until next years version and to use CSV imports.
anyone else had this issue and found a way around it?

alternatively are there any guides or manuals on how to use the CSV files.


  • Hello Marcus,

    The issue seems to be related to the number of historical leavers included in the import, it seems to be triggered when there are nine or more employees included who fall into this category in Sage 50 Payroll when importing.

    To work around it you will need to either manually select the employees that you need from the employee list in the import window,  or alternatively do the import in small batches, for example if you have 100 employee’s to import, try importing in batches of twenty at time as its less likely you will have nine historical leavers in the same batch.

    Kind Regards


    Sage Technical Support
    Sage UK Ltd