Error trying to Import from Sage Payroll to Sage HR


I have Sage HR installed on my machine. I am trying to connect this to Sage Payroll to import the data however i keep getting this message with an exclamation mark!

"Please specify a valid location for the Sage Payroll Database"

I've been through all of the steps on the help centre and nothing works. I cant call anybody or use the online chat.

Can somebody please help?



  • Hello,

    Apologies for the delay in responding to your query.

    If you have recently updated your Sage 50 Payroll you will need to download and install the Sage 50cloud Payroll and HR import update, you can find the update on the following webpage:

    You will need to have both Sage 50 Payroll and Sage 50 HR closed when installing the update.

    If you have the same issue after installing the update, I recommend running the update again, but this time by right clicking on it and choosing 'Run as administrator. Then launch Sage 50 HR in the same way by running as administrator and then try the import again.

    Kind Regards


    Sage Technical Support
    Sage UK Ltd