Sage 50/Payroll Sync Utility

Hello, we have installed the Sage 50 Payroll sync with Sage 50 HR and the initial data was synced ok. But we have changed a few salaries in Sage Payroll and this hasn't been updated in Sage 50 HR? Should this information be changing when we change it in Payroll?

Thanks. 

  • Hello Kate,

    Apologies for the delay in responding to your query.

    The issues may be caused by updating your Sage 50 Payroll software to the latest version, to check this click on help and then about in your Payroll software, from the support homepage your version will be displayed. If your version is 26.01 or 26.02, there is no compatible version of the sync software as things stand for theses versions of Payroll.

    This is being worked on but we have no current timescale for when we will have a compatible version.

    You can however import data from Sage 50 Payroll into Sage 50 HR without the need to use the sync software using the data import function in HR, I have provided a link to our support article below on how to do direct imports:

    https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112242575

    Kind Regards

    Richard

    Sage Technical Support
    Sage UK Ltd