Problems Adding a User to Remote Data Access

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We have recently moved some companies on our servers

This process has been straight forward for most users, but we have one user that always says they are already connected to the company when attempting to add her remote access connected to the company 

We have even removed the user and recreated her, but the same message remains. 

Any ideas how to get this sorted so she can connect to the remote access of the company? 

Thanks,
James

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