VAT Return Keeps Crashing

SUGGESTED

I have an issue in the VAT module for Sage 50. All my older VAT returns are there but the text is not visible only the last one I processed. When I try to access any of them Sage crashes. I have two companies and I only does it in one so probably a days issue. Any ideas on how to fix

Parents
  • 0

    The issue happen with all users including manager, the system is running over a network with a total of five users

  • 0 in reply to Robert Burton
    SUGGESTED

    Thanks Robert,

    This sounds like corruption specifically within the VAT module. Presuming you're using the latest version (v28.1) I would recomment the following. 

    First take a quick backup of your data as a starting point, and ensure everyone is logged out of Sage 50 Accounts.

    Then open File > Maintenance and click Reindex.

    Scroll down and select Reindex VAT Records, then cliick OK and Yes.

    When prompted, click Compress Now > Deselect Compress All data files > select VAT Ledger and click Compress.

    Click OK to the prompt.

    Now check your data again to make sure no errors have appeared and finally try accessing the VAT Returns again.

    Hope this resolves the issue for you.

    Regards.

    Andy

Reply
  • 0 in reply to Robert Burton
    SUGGESTED

    Thanks Robert,

    This sounds like corruption specifically within the VAT module. Presuming you're using the latest version (v28.1) I would recomment the following. 

    First take a quick backup of your data as a starting point, and ensure everyone is logged out of Sage 50 Accounts.

    Then open File > Maintenance and click Reindex.

    Scroll down and select Reindex VAT Records, then cliick OK and Yes.

    When prompted, click Compress Now > Deselect Compress All data files > select VAT Ledger and click Compress.

    Click OK to the prompt.

    Now check your data again to make sure no errors have appeared and finally try accessing the VAT Returns again.

    Hope this resolves the issue for you.

    Regards.

    Andy

Children
No Data