Hi,

Thanks for using Sage City.

Currently when using Sage 50 you’ll need to re-enter your HMRC details each time you do your VAT Return. This is due to us not storing the token passed back from HMRC.

if you’re an accountant using Sage 50 Client Manager we do store the token and you’ll only be asked for the login details every 18 months. You need to be on v25.1 or above for this feature. We currently aren’t able to extend this functionality out to the other variants of Sage 50.

Ian

Any updated news on when this will be sorted?

Why should we be expected to enter our details everytime when other software providers can authenticate correctly?

Patrick

There are no current plans to implement this into Sage 50 Accounts Essential, Standard or Professional.

The option to retain your login details is only available for Sage 50 Client Manager.

Ian

Can I ask a simple question then, why?

Other much less expensive pieces of software handle this no problem but Sage does not want to!

I find this unacceptable and for my mind the program is simply not compliant with MTD and I have no idea why HMRC would allow Sage to state that it is.

With profit to September '21 if £87million it is not like the resources are not there to get the program properly MTD compliant.

Next question then is how to we get Sage 50 Client Manager at no cost and have this working with Sage "Professional"?

Thank you for your feedback Patrick, that's certainly something you can put forward on the ideas board > for future software development.

The definition of compliant software from HMRC is as follows:

Functional compatible software means a software program, or set of software programs, products or applications (apps) that can:

• record and store digital records
• provide HM Revenue and Customs (HMRC) with information and VAT returns from the data held in those digital records
• receive information from HMRC

Sage 50 Accounts meets those requirements and will always change to stay up to date with compliance.

The client manager variant would require you (as an accountant practice) to register as an agent with HMRC in order to use it.

This then lets you submit on behalf of your clients. You’d also need to register as an accountant with Sage.

I can appreciative why the addition of storing details would be useful so would recommend logging it as an idea for consideration.

Kind regards,

Ian

Thanks for the feedback.

OK I agree Sage may be "compliant" in the aspect as shown.

Quickbooks stores the authentication so I'd have thought that given the price difference between that software and Sage that Sage would be able to do the same!

It is extremely annoying when you go through the loop then don't submit the return if you go to do the same thing 2 minutes later you have to authenticate again.

Run a few companies with monthly returns and this all gets very annoying.

The whole idea is that MTD should be simple, for me it is not as I need lots of login details noted down to keep entering these over and over again even though Sage pops up windows saying it will store these!

No plans to make Sage work as good as Quickbooks then?

Truly frustrating feature having to authenticate and Grant Authority over and over and over and over and over and over...

I can understand typing log in details can be frustrating.

We don’t currently have any plans to change this area, the information previously provided remains the same.

Our client manager variant of Sage 50 Accounts supports the ability to store login credentials of an accountants practice, to allow them to submit multiple clients without the need to re-enter credentials. 

Those using Essentials, Standard or Professional will need to re-enter them each time a submission is made.

I may have missed it but I couldn’t find an idea logged by you when we discussed this previously, if you’d like to suggest this as something you’d like to see in a future version, you can do that here >> Ideas board

We do regularly review the ideas and make changes based on how much support ideas gain. 

Ian

Hi Ian

Thanks for the prompt reply.

That's a pity, so with Client Manager it is possible but not with Professional, perhaps Profesional is not the best name for the package. ;)

For me it's a fundamental feature that should work, I simply shouldn't have to log my credentials and Grant Authority several times in the same day if I don't fully submit a return!

Yes I logged this as a request last year.

Patrick (Sage user since 1993)