After successfully submitting one of our company’s vat returns, when I tried to do the other one I got an “unexpected error” message when I hit the submit button.

(I have not had any issues submitting via sage on the old system)

 When I chatted with someone at sage on line last week, they said it is an error message that is being looking into, It basically says “illegal characters in path”

I need this resolved asap as we have a rather large refund of vat due to us!

Any ideas?

Hi Mandy,

Thanks for using Sage City.

This issue is currently under investigation, however, from the investigation we’ve carried out so far we believe it's due to a registry problem with files in the user's Windows profile.

This can sometimes be fixed by clearing the temp folder. To do this:

1. Press Windows Key + R and type %temp%
2. Clear the contents of the temp folder. You may need to log in as admin to do this.
3. Try the submission again.

If this still fails, creating a new Windows profile has been seen to resolve the problem.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

This was already suggested and tried – I used a totally different computer/profile and it still came up with the same issues!

Ok, thanks Mandy.

If the issue still occurs after following these steps our telephone support team will need to look into this further. If you call them on 0191 479 5955 they’ll be able to access your PC and take a look.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

I have submitted the vat return via a different bridging software and it was quick, easy & went straight through no issues. It only cost me £7.50 for the submission, so needless to say I won't be renewing the Sage bolt on!

I have tried all day to send a VAT submission via Sage Accounts - but it just takes me to a gov.uk page asking to interact with the software.  An hours conversation with HMRC has confirmed that it is not at their end but it is a Sage issue.  Two hour chat with various reps at Sage and the problem is still there .  The Sage adminstrators do not have a clue!!  SEND HELP PLEASE

Hi,

Thanks for using Sage City.

Can you provide a screen shot of the page it takes you to please?

What is your Version number showing as in Help > About?

What is your Variant showing as in Help > About?

Are you submitting under MTD? If so, have you registered for MTD with HMRC? If so, have you activated the MTD function in your Sage software?

Regards,

Paul

Sage UKI

Can you tell me which bridging software you used? I'm looking to use one but don't know which. Thanks.

yes it's ambitionmtd.

Hope it helps.

I had the same nightmare with Sage so will be moving to Zero before the next VAT Returns are due.