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Tony Horton

Restore Backup

SUGGESTED
Posted By

Was using ver 25 which has stpped due to TLS . Purchased 28.0.226.0 installed OK.  Put the Company details in. Update available to28.1.404.0. and installed . All Ok. Went to restore backup file Error message 

You are using version 2022 of sage accounts but the data you are trying to use appears to be from a later version. To use it you will nedd to upgrade your version of Sage Account. 

Not possible I am using the latest version and the backup data is from ver 25. 

Sorry to be a pain but I’m stuck I cannot find any solutions on the net you are my only option

Kind Regards Tony

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  • 0
    SUGGESTED

    Hi Tony,

    Thanks for using Sage City.

    If a v25 backup is being reported as from a later version, but you're using the latest version, it suggests the backup itself is either corrupted or incomplete. If you have other backups available I would recommend trying to restore those, but if you continue to encounter issues I would suggest contacting Sage Technical Support so they can look at what options are available.

    The Tech Support  webchat and telephone options are available here >

    Regards

    Andy

    Sage UKI

Reply
  • 0
    SUGGESTED

    Hi Tony,

    Thanks for using Sage City.

    If a v25 backup is being reported as from a later version, but you're using the latest version, it suggests the backup itself is either corrupted or incomplete. If you have other backups available I would recommend trying to restore those, but if you continue to encounter issues I would suggest contacting Sage Technical Support so they can look at what options are available.

    The Tech Support  webchat and telephone options are available here >

    Regards

    Andy

    Sage UKI

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