we have a new cloned installation of a previously working Server but receive "Unable to contact the sage License Service", does this require internet access to authenticate the license ? any tips on requirements for connectivity ?
Thanks
we have a new cloned installation of a previously working Server but receive "Unable to contact the sage License Service", does this require internet access to authenticate the license ? any tips on requirements for connectivity ?
Thanks
Hi Carl,
I'd recommend checking that any firewalls and proxy servers allow access to the following URL:
https://licensing.services.sage.com/lic/services/LicenceService
There's also the following guide which provides further details on firewalls and the data service: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112311452
I hope this helps.
Kind regards,
Rachael
*Community Hub is the new name for Sage City