Hi Kim,

Thanks for using Sage City.

When you uninstall the program we don’t delete the data, we do this on purpose to avoiding deleting customers data accidentally.

You can delete the serial number so it asks for yours by browsing too 

C:\ProgramData\Sage\Accounts\2021 and delete sage.usr 

You can remove the old company data by browsing too

C:\ProgramData\Sage\Accounts\2021 > open the file called company and open it in notepad. In here there will be an address, make a note of it. As an example it may be C:\ProgramData\Sage\Accounts\2021\Company.000

Go to that location and rename company.000 to OLDcompany.000

Once renamed create a new folder called company.000, once you’ve done this open that folder and create another folder called ACCDATA.

As a final thing (and optional) I’d copy the reports and layouts folder into your new company.000 folder. You can copy them from C:\ProgramData\Sage\Accounts\2021\CompanyTemplate

Hope this helps.

Ian