Hi Iain, 

You're probably referring to https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200519133847513&hypermediatext=null . 

Historically always been an issue as sage is a 32 bit operating system, it will cause performance issue and most likely lead to corruption. As you've stated 32k customers looks like you may have one of orders that come from a website, I may be wrong. 

You could look at clearing audit trial/archiving. How many new customers you get a year, if you're getting 5k to 10k new customers every year then sage 50 unfornualty in the long run maybe an issue. 

I've helped a few customers recently who have grown who had to make a jump from sage 50 to sage 200 standard/Pro as it helps improve performance with that volume of data. 

Hello.

As far as I know clearing an audit trail will just remove transactions. We are no-where near that limit, its the customer records. It was sold to us after extensive communications and I'm sure I mentioned that our previous system had a hard limit of 10K which meant we had to create a new company file every year.
That is now my only option, as after taking all this time to integrate it and set it up I'm not keen on paying significantly more just so we can have a file with 3 or 4 years old records on it, where another limit kicks in..
I do wish the sales-person had known about these advisories, I did ask about all limits.

I checked my emails, we specifically stated in our enquiry..

Do have have customer name list limit per company file? We need about 12,000 customer names per year.

We have clearly been mis-sold. We will be pursuing some recompense from Sage as we have just wasted many month of integration for a totally unsuitable product.

Not happy.

Hi Iain,

Sorry to read of this, I've messaged you for some details so we can look into this further for you.

Regards

Andy
Sage UKI

Hi Iain,

Sorry to read of this, I've messaged you for some details so we can look into this further for you.

Regards

Andy
Sage UKI