• V28 Upgrade Lost Data

    Has anyone experienced any data loss in upgrading their Sage 50 cloud Accounts to V28? We run a multi user, multi company license and have experienced in three of our companies that we had lost data. Two companies was approximately a weeks worth but another…
  • SAGE 50 Accounts integration with Microsoft 365

    We have run into a problem with integration. We have updated Sage to V27 with the hope to be able to use Microsoft integration and new features. But Sage require full access to the MS Admin account, which is not possible for security reasons as…
  • Remote Data Access keeps dropping out

    The last 2 days our Data server Main reports no internet connection when there is internet. Suggests the Sage server and our local data server are discconecting . Remote users are getting messages saying the main computer is offline. We suspect its related…
  • Sage Drive and Sage ID

    With the new changes to the Sage ID, does this mean that Sage Drive will stop working completely for older versions, regardless of their licence? More specifically, will you have to be on Sage 50cloud Accounts v27.1 to get the data synching features in…
  • Issue with Remote Access after update from Sage 50 V26.3 to 27.1

    We use Sage Drive, I updated Sage 50 on the main pc today, after the update we had to close Sage a couple of times to allow the new version of Sage Drive (remote Access) to sync. After the syncing took place I made sure that the message was showing…
  • Remote users can't see memorised journals after reuploading company to Remote Date Access (Sage Drive)

    I had to reupload and reshare the company cloud data with all users (long story). After doing so, remote users complain that when they go to 'Nominal codes>Journal entry>recall', they can only see the default journal templates - not any that have been…
  • Make a new PC the main PC in Version 27

    The main PC has crashed and the drive is broken. I have a new PC connected to the dataset and is online. How can I make this new PC the main primary PC please?
  • Sage 50Cloud - host computer being a PC

    Hello We are transferring to sage 50 cloud. We are all working remotely without a server. I understand (just about) how Sage Drive works with regards to syncing and the need for the data to be hosted on the main computer. My work PC would host the…
  • Set up Sage Drive to work from home

    With Sage Drive, you and your colleagues can access your live Sage 50cloud Accounts data from remote locations using the Internet. You get the great features and reliability of your desktop software, plus the flexibility of sharing your data through the…
  • Sage Drive issues - 23 June 2020

    Following Sage Drive issues last week, Sage Drive is now performing as normal. If you need to reconnect, please follow the steps in our Knowledgebase article . We apologise for any inconvenience caused.
  • Stuck in "reset password" loop trying to get SAGE Drive started.

    Just installed SAGE 50 v 26.3, went to get Drive set up. Add-ons -> Sage Drive -> Learn More -> Get Started -> SAGE ID signon -> Reset password <- After entering ID and password, window switches to "To protect your account, you should change your…
  • accounts freezing

    Hi, my Sage 50 accounts has just started freezing intermittently over the past 2 weeks. Despite many many hours on the phone and after lots of investigations by Sage support...I'm still having problems. It appears to be more on free text fields rather…
  • Sage Drive Offline

    Hi, I have V.26 of Sage 50cloud. Every time I log in I get an error message which says the Sage Drive is offline and will be for some time. Ive searched through every help article I can find and not a single suggestion has worked so far. Ive updated…
  • Sage Drive service unavailable

    Hi, I am using Sage 50c Accounts with 2 companies and 2 users. When I try to launch either company I get an error message that says: "Sage Drive service is currently unavailable and may be inaccessible for some time." It gives me the option to retry…
  • Sage Drive Memo / Attachments workaround

    As Sage don't seem interested in implementing synchronisation of attachments at remote sites, I've gone away and found a work around. It does require a bit of confidence using Windows 10 command line, but if you're as old as I am, you'll have cut your…
  • What is recommended for the "Main Site" ?

    Hi folks, I've inherited an incomplete Sage 50c rollout and I'm having a bit of a hard time getting my head around how Sage manages the dataset. I foolishly assumed that, being the Cloud version, all company, account and user data was stored centrally…
  • Unable to connet to Sage Data Service

    Hi, I need to connect a colleague to Sage Drive - I have added them on the Sage Drive internet page, however I am unable to add the company to the main log in screen due to error message 'Unable to connect to the Sage Data Service on machine 127.0.0…
  • Sage Drive

    HI, is Sage Drive completely down or is it just me? I've checked https://trust.sage.com which does say the service is unavailable but I have not been able to get online for over a week! I cannot find any alerts or announcements , I'm getting no response…
  • Sage 50 Cloud Sage Drive

    For the 2nd time in a week on a 'remote' Sage 50 Cloud (V25) site I am getting "uploading 0Kb or 1Kb" and "Please wait processing" message which stop the 'remote' Sage from being usable until the upload has finally completed. Both the 'main' site and…
  • Upgraded to V25 & Sage Drive is Offline

    I have tried re-connecting the Sage Drive but it comes up with the following error message: The Sage ID you've entered has had its access revoked or the company has been deleted from Sage Drive. To enter an alternative Sage ID and password, click Retry…
  • Sage Drive isn't recognising that the main pc is online

    FormerMember
    FormerMember
    Hello, can anyone help please? I work from home and use Sage Drive to connect to the main pc that has Sage on it. Sometimes when I logon I get a message saying "...The main computer for this Sage Drive company isn’t currently online, before you continue…
  • Sage drive

    Hi I have sage 50c v 25 on a main office computer and use it remotely from my laptop. I’ve discovered that all the new data I’ve entered on the remote site has not synced with the main office site! How do I fix this? Or have I lost a months worth of…
  • Sage 50c Accounts Microsoft Office 365

    I have a notification when i try to print my documents as follows: "Printing or Emailing documents from a Sage Drive remote site will not result in a PDF copy being stored in OneDrive." Can i force a save to One Drive in any way?Sage 50c Accounts
  • New Sage 50 Accounts webinar - Colour themes

    In the new version of Sage 50 Accounts you can customise your desktop by choosing one of our new colour themes. There's three available and each user can choose their own preferred theme for their computer. Click to play (Please visit the site to…
  • Sage Drive: keeping connected over Christmas and beyond

    Christmas is almost here. But it seems that the traditional holidays may no longer be part of the season. New research shows that 76% of small business owners work through the holidays. With the need to stay connected and the possibility of bad weather…