• V28 Upgrade Lost Data

    Has anyone experienced any data loss in upgrading their Sage 50 cloud Accounts to V28? We run a multi user, multi company license and have experienced in three of our companies that we had lost data. Two companies was approximately a weeks worth but another…
  • Sage Drive and Sage ID

    With the new changes to the Sage ID, does this mean that Sage Drive will stop working completely for older versions, regardless of their licence? More specifically, will you have to be on Sage 50cloud Accounts v27.1 to get the data synching features in…
  • Remote users can't see memorised journals after reuploading company to Remote Date Access (Sage Drive)

    I had to reupload and reshare the company cloud data with all users (long story). After doing so, remote users complain that when they go to 'Nominal codes>Journal entry>recall', they can only see the default journal templates - not any that have been…
  • Sage 50Cloud - host computer being a PC

    Hello We are transferring to sage 50 cloud. We are all working remotely without a server. I understand (just about) how Sage Drive works with regards to syncing and the need for the data to be hosted on the main computer. My work PC would host the…
  • accounts freezing

    Hi, my Sage 50 accounts has just started freezing intermittently over the past 2 weeks. Despite many many hours on the phone and after lots of investigations by Sage support...I'm still having problems. It appears to be more on free text fields rather…
  • Sage Drive service unavailable

    Hi, I am using Sage 50c Accounts with 2 companies and 2 users. When I try to launch either company I get an error message that says: "Sage Drive service is currently unavailable and may be inaccessible for some time." It gives me the option to retry…
  • What is recommended for the "Main Site" ?

    Hi folks, I've inherited an incomplete Sage 50c rollout and I'm having a bit of a hard time getting my head around how Sage manages the dataset. I foolishly assumed that, being the Cloud version, all company, account and user data was stored centrally…
  • Unable to connet to Sage Data Service

    Hi, I need to connect a colleague to Sage Drive - I have added them on the Sage Drive internet page, however I am unable to add the company to the main log in screen due to error message 'Unable to connect to the Sage Data Service on machine 127.0.0…