• Nominal Analyzer

    Hi, I have 7 nominal codes that appear in the nominal list, but not under any heading in the nominal Analyzer, is there any obvious reason for that? Any advice appreciated. Thanks
  • What's trending in the Knowledgebase this week?

    Stay informed with this week's trending Sage Knowledgebase articles: HMRC changes for customers who pay VAT by Direct Debit Check customer invoices due this week Schedule backups using the Sage Accounts Backup Manager Flag a record as inactive…
  • Sage 50 outlook emails showing as "please treat this as private". Can this be changed?

    When sending statements & invoices from Sage via outlook, the email generated has a little message next to follow up, showing as "Please treat this as private". Having scoured the web for this, the only info i can find is on changing outlook settings…
  • Popular articles in the Sage Knowledgebase this week

    Check which customer invoices are due this week Which tax code should I use? - from 1 January 2021 (UK only) Can I add or remove columns in a module or window? Show alternate row colours on record lists UK VAT Return label changes in April 2021…
  • Useful tips and resources

    We've gathered together some fantastic resources to keep you up to date with changes in legislation, as well as the latest information and help that's available to you. Read more >
  • Report designer- Sum function doesn't add up properly

    I'm trying to design my sale order template and I would like to add the Total Weight and the total packages into the sales order footer. However, I tried the Add Expression, and I use the Sum Function, but it doesn't really do the job properly instead…
  • Popular articles in the Sage Knowledgebase this week

    Check which customer invoices are due this week Check supplier invoices due this week Create a custom alert for a customer Check for duplicate transactions UK VAT Return label changes in April 2021 Help us drive improvements. If you find an…
  • GO Cardless

    Hi - I have been using Go-Cardless for three years now and am just about to process for the first time on sage. I am worried this will duplicate all the payments entered manually.
  • Subscription expired?

    Hi, I signed up to Sage 50 Accounts as I've signed up a client who uses it. I got confused and signed up for a free trial for the wrong one. The success manager rang me, told me I had to have the back up converted, helped me arrange it and said the…
  • Filtering customers by currency when posting a customer receipt

    We use Sage 50 cloud accounts V27 We use multiple currencies within our company. Each bank and customer account can only accept transactions for one currency type. eg we have GBP accounts, Euro accounts and USD accounts When we post a customer receipt…
  • Why and how to avoid: Orders input by other users not showing immediately.

    Problem We have several users who look after sales and purchasing who are in different offices. Often, one user will input e.g. a sale; however, other users cannot see this sale immediately which can result in the sale being input again by another user…
  • Moving customer invoice issue

    Hi, I've recently moved a customer's outstanding invoice from one customer account to another - the issue is that in the original customer account the invoice has been marked as cancelled and is no longer showing as outstanding (as expected) but an…
  • VAT Reverse Charge - credit line on Sale invoice

    When sending a service invoice, we show the deduction of retention on the invoice which goes to a different nominal code to allow us to control the amount outstanding for retentions held. I have just tried to create this but sage will not allow it …
  • Q&A Live - What's on....

    Sage Q&A Live is our award-nominated support channel. During the session, you'll be able to ask any question you need - whether it's advice, technical support, demo requests, or general information. We've updated the timetable for our Q&A Live sessions…
  • Message Line on Reports - show message lines specifically on Reports (not Layouts)

    I have been asked to print out reports for meetings. This report specifically is for SOPS - printing out an itemised quote list. I usually enter an "M" Message line on the first line of every quote which I input the customer's enquiry reference. I sometimes…
  • Adding new Products

    Hi we have a new range of products that we want to add to sage. These will be in addition to the products that we already have on there. My question is if we import the new range via Excel will it overwrite the existing products? Thanks Jo
  • Access Denied

    Hi, I have been getting the below message pop up since December. It is driving me round the twist now. I have tried restating the computer Sage is downloaded to and also deleted the QUEUE.DTA file. Anyone get any other suggestions?
  • No Companies in SData Settings

    Hi, I cannot view any company in Internet Options> SData settings. Mapped drive is being used so, I have used UNC Path to the folder and provided logon rights of the SData service to the network service but to no avail. I need company's URL address…
  • Nominal Ledger Activity Data import into Microsoft Power BI

    Hi, I am a Business Intelligence Developer in my company and importing data from Sage 50 accounts database into Power BI using sage ODBC driver. Nominal Ledger table has data at month level but now, our requirement is data at the invoice level. There…
  • Deleting transactions

    Hi Sorry if this has been asked before - I have had a look through the previous questions but can't find what I'm looking for. I'm not trained in accounts, I use Sage for our family-run business so apologies if I'm asking silly things :) When reconciling…
  • Installation help available from Sage Q&A Live

    Get support with installing your Sage software. Join a Sage Q&A Live chat session now and connect with a Sage expert who can support you with your upgrade or installation to get you up and running as quickly as possible. Join now >
  • January Support Bulletin - Out now!

    The Sage 50cloud Accounts Support Bulletin is available now and features: New look Help Centre - coming soon Help with tax codes post-Brexit Coronvirus help and support Sage 50cloud Accounts v27.1 Self Employment - Income Support Scheme …
  • Sage KnowledgeBase - Help at your fingertips

    We're working hard to deliver the best support solutions for you and we think you'll love our latest improvement. If you have a question about the software window you're in, simply press F1 on your keyboard to see the relevant Sage Knowledgebase article…
  • Popular articles in the Sage Knowledgebase this week

    Record money received in Sage Accounts Hide deleted transactions in Sage 50 Accounts How can I check my audit trail for duplicate transactions? What happens when you run a year end? Add bank details text to your invoice layout Help us drive…
  • Follow us on Twitter.......

    For the latest product information, hints, tips and new articles to help you get the most from your Sage software, follow us on Twitter: @askSageUKI Recent tweets include: Report Design support Q & A Live hub Connect your Payroll and Accounts…