Hi Rachel,

Thanks for using Sage City.

Only Journal Credits can impact box 1 and Journal Debits impact box 4. You can click into the number against each box to see the transaction impacting the number 

If you need further help are you able to provide the nominal code and tax code of the journal you posted for both the JC and JD? You may find it easier to call us or start a webchat with this query so we can do it in real time.

Regards,

Ian

Sage UKI

Hi 

I used T1 and posted to 2200. 

Please can you send me a link to webchat please. 

Hi,

The link is https://my.sage.co.uk/public/help.aspx#/customer/support/accounts scroll to the bottom and select "Lets Talk"

Regards,

Ian

Sage UKI

it appears webchat is unavailable 

Hi,

It may say "online chat - closed" but if you wait a few seconds it will change to "online chat".

Alternatively if you have telephone support you can call us on  0191 479 5955 so we can investigate further. 

Regards,

Ian

Sage UKI

hi,

i have been on hold for a long time and online chat seems to be connecting but no one available. 

Please can you advise how i can correct this so that my box 1 figure agrees to NC2200 

Hi Rachel,

Sorry you've been waiting a while to get through to us, we're at our most busy over lunch. 

Posting a Journal Debit on T1 to 2200 would change box 4 not box 1 which is why i think it will be better to talk to support for this question.

Regards,

Ian

Sage  UKI

Hi Rachel

As you have discovered, Sage treats Journal debits as a ‘payment’ (Box 4) and Journal Credits are treated as ‘income’ (Box 1).  For future reference, if you need to ‘reallocate’ Box 1 & Box 4 figures, you can do this via the Adjustments button on the VAT Return. There is a little pencil icon against each box. Use this feature when you are ready to submit the Return; you will have to enter a description for the adjustment and, most importantly, only enter the adjustments necessary  to agree the calculated value. Hope that helps.

Regards

Lestat