To help your Making Tax Digital submission run smoothly, we've compiled a short list of articles that address the issues Sage customers have reported.
https://ask.sage.co.uk/scripts/ask.cfg/php.exe/enduser/std_adp.php?p_faqid=45137
To help your Making Tax Digital submission run smoothly, we've compiled a short list of articles that address the issues Sage customers have reported.
https://ask.sage.co.uk/scripts/ask.cfg/php.exe/enduser/std_adp.php?p_faqid=45137
I get a blank page when it tries to do the submission on some companies and it goes straight through to HMRC on others. This is very annoying as I have tried to file one company 6 times, I have logged off, exited and reopened as administrator, shut my pc down and still can't file it. Sage is not a cheap product and I don't think its unreasonable to expect it to work. Why is this happening and how can I get it to work?
I get a blank page when it tries to do the submission on some companies and it goes straight through to HMRC on others. This is very annoying as I have tried to file one company 6 times, I have logged off, exited and reopened as administrator, shut my pc down and still can't file it. Sage is not a cheap product and I don't think its unreasonable to expect it to work. Why is this happening and how can I get it to work?
Hi,
Thanks for using Sage City.
We have a guide that can help you with this issue MTD - Blank screen when submitting on HMRC portal
Regards,
Ian
Sage UKI
I tried doing both and it still doesn't work!!!!
Hi,
It might be worth giving us a call or starting web chat so we can investigate further for you.
Details can be found at the bottom of this page - https://my.sage.co.uk/public/help.aspx#/customer/support/accounts
Regards,
Ian
Sage UKI
Hi
Normally this happens if you have firewall and/or antivirus running on the background on the PC through which you are trying to submit the VAT. Simply temporarily disable the antivirus and submit the VAT through Sage. It will go through normal and once submitted you can enable the antivirus again.
Hope it will help.
*Community Hub is the new name for Sage City