Making Tax Digital - VAT Submission Issues

To help your Making Tax Digital submission run smoothly, we've compiled a short list of articles that address the issues Sage customers have reported.

https://ask.sage.co.uk/scripts/ask.cfg/php.exe/enduser/std_adp.php?p_faqid=45137

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  • After successfully submitting one of our company’s vat returns, when I tried to do the other one I got an “unexpected error” message when I hit the submit button.

    (I have not had any issues submitting via sage on the old system)

     When I chatted with someone at sage on line last week, they said it is an error message that is being looking into, It basically says “illegal characters in path”

    I need this resolved asap as we have a rather large refund of vat due to us!

    Any ideas?

  • in reply to mandyjjr

    Hi Mandy,

    Thanks for using Sage City.

    This issue is currently under investigation, however, from the investigation we’ve carried out so far we believe it's due to a registry problem with files in the user's Windows profile.

    This can sometimes be fixed by clearing the temp folder. To do this:

    1. Press Windows Key + R and type %temp%
    2. Clear the contents of the temp folder. You may need to log in as admin to do this.
    3. Try the submission again.

    If this still fails, creating a new Windows profile has been seen to resolve the problem.

    If this has answered your question please click More > Verify Answer.

    Regards,

    Paul

    Sage UKI

Reply
  • in reply to mandyjjr

    Hi Mandy,

    Thanks for using Sage City.

    This issue is currently under investigation, however, from the investigation we’ve carried out so far we believe it's due to a registry problem with files in the user's Windows profile.

    This can sometimes be fixed by clearing the temp folder. To do this:

    1. Press Windows Key + R and type %temp%
    2. Clear the contents of the temp folder. You may need to log in as admin to do this.
    3. Try the submission again.

    If this still fails, creating a new Windows profile has been seen to resolve the problem.

    If this has answered your question please click More > Verify Answer.

    Regards,

    Paul

    Sage UKI

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