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Making Tax Digital e-mailed order acknowledgements

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e-mailed order acknowledgements

Posted By Dave Thompson over 4 years ago

Our system shows that an order acknowledgement was sent to a customer back in November 2016.

I know the current default e-mail address but how do I know this was the same in 2016 ?

How do I trace where the e-mail was sent from i.e. what e-mail address within our company ?

Does Sage have its own username for e-mails ?

Any help would be much appreciated.

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0 Paul Morgan over 4 years ago

Hi Dave,

Thanks for using Sage City.

Was this a sales order that you emailed over to a customer from Sage? If so, what email software do you use, e.g. Outlook, etc?

Regards,

Paul

Sage UKI
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0 Dave Thompson over 4 years ago in reply to Paul Morgan

Yes it was a sales order acknowledgement that was e-mailed to a customer.

We use Outlook for our e-mail.
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0 Michael Goossens over 4 years ago in reply to Dave Thompson

Hi Dave,

Thanks for your reply, Im afraid Sage has no traceability of this once pressed send to email it does not track what email or the date.

All Sage does is output to the Default Email on that PC, The next steps would be in outlook looking for that email address.

Regards,

Michael

Sage UKI
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0 Michael Goossens over 4 years ago in reply to Dave Thompson

Hi Dave,

Thanks for your reply, Im afraid Sage has no traceability of this once pressed send to email it does not track what email or the date.

All Sage does is output to the Default Email on that PC, The next steps would be in outlook looking for that email address.

Regards,

Michael

Sage UKI
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