FormerMember

MTD - Won't display Login Page for Gov Gateway

Posted By FormerMember

Hello

I am trying to submit our vat return via Sage 50 Cloud and this 'Authority to interact with HMRC' window opens. However when I click on the Continue it goes to a 'This program cannot display the webpage' pops up. 

Just some background. I operate Sage on a Windows Virtual Machine called Parallels on an Apple Mac. We had no issues submitting online returns via the old method on Sage (before MTD). But not sure what is causing an issue here.

Does anyone know what I need to do to get it to work?

Many thanks

Linna

 

  • FormerMember
    0 FormerMember

    I am seeing exactly the same problem, have spent two days back and forth between sage, HMRC & PC World Tech Guys, and I am no further forward, and the vat return date looms closer!!!!

  • 0

    I had the same issue on my first MTD return and got our tech support guys to remote into my screen.  I'm hesitant to say what they did because I don't understand it, but they went to Internet Options Advanced settings and ticked the SSL and TSL boxes, then it worked.  I know that many people have had problems and others have had to change browser or firewall settings as well, but those little tick boxes worked for me.