Sage 50 Accounts

Has anyone experienced any data loss in upgrading their Sage 50 cloud Accounts to V28? We run a multi user, multi company license and have experienced in three of our companies that we had lost data. Two companies was approximately a weeks worth but another…

We have run into a problem with integration. We have updated Sage to V27 with the hope to be able to use Microsoft integration and new features. But Sage require full access to the MS Admin account, which is not possible for security reasons as…

With the new changes to the Sage ID, does this mean that Sage Drive will stop working completely for older versions, regardless of their licence? More specifically, will you have to be on Sage 50cloud Accounts v27.1 to get the data synching features in…

The main PC has crashed and the drive is broken. I have a new PC connected to the dataset and is online. How can I make this new PC the main primary PC please?

Hello We are transferring to sage 50 cloud. We are all working remotely without a server. I understand (just about) how Sage Drive works with regards to syncing and the need for the data to be hosted on the main computer. My work PC would host the…

Just installed SAGE 50 v 26.3, went to get Drive set up. Add-ons -> Sage Drive -> Learn More -> Get Started -> SAGE ID signon -> Reset password <- After entering ID and password, window switches to "To protect your account, you should change your…

Hi, my Sage 50 accounts has just started freezing intermittently over the past 2 weeks. Despite many many hours on the phone and after lots of investigations by Sage support...I'm still having problems. It appears to be more on free text fields rather…

Hi, I have V.26 of Sage 50cloud. Every time I log in I get an error message which says the Sage Drive is offline and will be for some time. Ive searched through every help article I can find and not a single suggestion has worked so far. Ive updated…

Hi, I am using Sage 50c Accounts with 2 companies and 2 users. When I try to launch either company I get an error message that says: "Sage Drive service is currently unavailable and may be inaccessible for some time." It gives me the option to retry…

Hi folks, I've inherited an incomplete Sage 50c rollout and I'm having a bit of a hard time getting my head around how Sage manages the dataset. I foolishly assumed that, being the Cloud version, all company, account and user data was stored centrally…

Hi, I need to connect a colleague to Sage Drive - I have added them on the Sage Drive internet page, however I am unable to add the company to the main log in screen due to error message 'Unable to connect to the Sage Data Service on machine 127.0.0…

HI, is Sage Drive completely down or is it just me? I've checked https://trust.sage.com which does say the service is unavailable but I have not been able to get online for over a week! I cannot find any alerts or announcements , I'm getting no response…

For the 2nd time in a week on a 'remote' Sage 50 Cloud (V25) site I am getting "uploading 0Kb or 1Kb" and "Please wait processing" message which stop the 'remote' Sage from being usable until the upload has finally completed. Both the 'main' site and…

I have tried re-connecting the Sage Drive but it comes up with the following error message: The Sage ID you've entered has had its access revoked or the company has been deleted from Sage Drive. To enter an alternative Sage ID and password, click Retry…

Hello, can anyone help please? I work from home and use Sage Drive to connect to the main pc that has Sage on it. Sometimes when I logon I get a message saying "...The main computer for this Sage Drive company isn’t currently online, before you continue…

Hi I have sage 50c v 25 on a main office computer and use it remotely from my laptop. I’ve discovered that all the new data I’ve entered on the remote site has not synced with the main office site! How do I fix this? Or have I lost a months worth of…

I have a notification when i try to print my documents as follows: "Printing or Emailing documents from a Sage Drive remote site will not result in a PDF copy being stored in OneDrive." Can i force a save to One Drive in any way?Sage 50c Accounts

Following a recent data corruption in sage 50 linked to SageDrive and discussions with the support team I have discovered that Sage can corrupt its data if your internet speeds drop below the required minimum. I was told that the corruption is my error…

I have removed the companies from Sage Drive and set all users to work from a local data file but one user upon opening Sage 50 Accounts it gives a cannot connect to sage drive error. I have tried to press disconnect but the only options I get then is…

Hi, hoping support can help on this When opening Sage 50, it prompts with a window "Sage Drive - Processing, please wait" I have done few items Sage Support advised last week, restart services/flush DNS/clear out old .S50 files etc. which solves…

hi, please can someone help, before I go mad... I am using Sage 50 - and I am constantly having to sign back into Sage Drive - It might be in the middle of doing something in sage, or whilst the sales are downloading from tradebox - that I get the …

Does anyone have problems logging in past the email/password ID stage: I get the message "bad request" after typing the CAPTCHA text required.

I'm trying to restore from a backup but the backup that I took today is not on the previous backup list. Whilst the backups shown in the list appear to be located on my network drive, it's not showing all of the previous backups which I can see when I…

Help. We were having trouble with data not being updated on a PC from the drive. I removed the company to re-add via data connection on Sage drive but it would not let me, saying that the company already existed. The only way I could add the company…

Hi, I have a problem with attachments and Sage Drive. I believe that memos attached are not updated by Sage Drive. Therefore, if I am working remotely and add a supplier statement as a memo to the supplier account, no one else in the organisation will…