Hi everyone,
We've had this problem consistently since introducing Sage 50 Accounts v28. We utilise an RDS system to allow staff to access Sage. The infrastructure is setup with a gateway and 4 session hosts. Separately, we have a file server that houses the sage data. All upto date vrsions of the data and accounts services are installed in all cases. All windows patches are installed and up to date.
As it stands nw, only domain administrators can run the Sage v28 application by just duoble clicking the desktop icon. For most of our staff, we (domain administrators) have to remote onto their RDS sessions and run as admin using our credentials, which is not best practise or feasilbe in the long term.
Sage Support's resposne to this was flippant, unhelpful and frankly unprofessional. They simply said "make the users administrators, it's an environmental issue - so we cannot help". All other versions of Sage (v27 and earlier) run without issue, it is only v28 that has this issue.
When running the program as a normally, the splash screen appears, and then pops up after hanging for a bit and says "The data service used by Sage Accounts needs to be updated." Click on check for updates does nothing. You have to force close the program. I suspect some change to sage (probably the cryptographic addition to the data service) has caused the issue.
I have exhausted all troubleshooting options I cna find from the community and Sage's KB. I need additional support here - we cannot add admin acces for staff onto the RDS, it's against our compliance requirements, and is just generally not best practise. We need staff to be able to run this software as a normal non administrator user.
TIA for any support you can offer here. Please note that I have already been through mutiple KBs and applied all recommended fixes, checked all permissions and verified all pre requisites ahead of time, I need more advanced troubleshooting than simply "Have you tried XYZ recommendation in this KB".
