Version 28 Issues - update ledgers

SOLVED

Recently updated a customer to v28.0.226.0 and they are experiencing a hang when running update ledgers and selecting preview - the preview window is unresponsive, and a large box with "Processing" and a moving progress bar appears. This does not clear. It seems the underlying posting has been completed, if you look at the accounts from another PC, the invoices are in the sales ledger.  The only way to clear the processing box is to force close the app via task manager.  Force closing the preview component does not work, you have to kill the whole app.

Unfortunately (for troubleshooting purposes) another machine on the network does NOT experience this problem and can update ledgers with the preview window closing as it should, and no processing message appearing.

Is this a known issue?  Any suggestions for resolving it?

Thanks

Stephen Wade

Sage Business Partner

Top Replies

Parents
  • 0

    I am having the exact same issue as you describe. Force closing was the only way past it, but when I logged back in on the same PC, all invoices had been posted.

    I find this fairly typical of a Sage update. The annual fee just seems to break Sage every 6 months or so - I'm not really sure what value the subscription has!

    Anyway, I don't have much useful information at the moment. It seems fine on the Demo Data, but did have this issue on my live data. I have only done it once so far, and will report back when I next try.
    Hopefully Sage will have fixed/updated it by then, although I won't hold my breath as it took several months to fix the last major problem because they 'wanted to wait before releasing the update so that they could implement a few other changes at the same time'.

  • 0 in reply to Chad Hooper

    Thanks for confirming this Chad.  It's a frustrating one, as one of my clients who has experienced it says it only happens on one of their client PC's, the other five users do not experience it.  I had the issue in our own accounts, so since then I have run a trial balance to preview, close it and then update ledgers report works OK.  Very strange.

    I suppose I should have followed my own advice and waited to do the v28 update, I did advise most of my clients to wait until it is stable, but some just go ahead and do it as soon as it is offered unfortunately.  At least if I do the update, I get to see the problems ahead of them!

  • 0 in reply to Stephen Wade

    So just a slight update on my issue.
    When I went into the Demo Data, I posted a couple of invoices and that seemed to work OK. Since going back into the live data, I posted a couple of invoices individually (when I say posted, I mean entered them into Invoices, and then ran Update Ledgers using Preview), and that seemed to work fine.

    When I had the problem initially, I'd posted 15 invoices, and then experienced the same symptoms as you.
    Could be down to the amount of data. Unfortunately, it will be a month before I post that number of invoices in one go again, so can't test until then.

    I also wonder if it's an issue with the Preview report - when running a preview, it creates a PDF in the background. If it is still a problem for you, try printing the report to a physical printer instead to see if that helps.

    Finally, I wonder if loading the Demo Data reset or fixed something for me. If you haven't tried that already, maybe give it a go and see if the problem goes away.

    I'll update this thread if I come across anything else.

  • 0 in reply to Chad Hooper

    Thanks very much for the update.  The fact that it affects the preview window could be down to low memory on the affected machine, I guess. Perhaps sending the update ledgers report to File might also be a workaround. Unfortunately, I have had it happen when just updating one or two invoices as well, and so has one of my clients. I'll keep you posted.  Of course, Sage may release a fix......!

  • 0 in reply to Stephen Wade

    I've just had this happen to me too - 1 invoice and 1 credit note. Cancelled the report then had to close Sage. 

    Will try the Trial Balance thing next time I do an update.

  • 0 in reply to Ken Starnes

    Hi Ken, it does seem to be a workaround that works! I just updated one invoice, on a system that the error had occurred on before, did a preview trial balance first, then the update ledgers preview window opened and closed fine, no hangs. Be nice if Sage could fix it though.

Reply Children
No Data