Hi Marilyn,

I'd firstly try running a check data via File > Maintenance to ensure there's no errors.  If there's errors, you'll need to resolve these before you continue processing.

If there's no errors, you could try taking a backup, then running a reindex and compress of the Sales Orders.

If the problem persists, this issue can sometimes be caused by corrupt criteria files.  I'd recommend taking a backup and then deleting your username criteria files.  You can view details on how to complete this in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112338742

I hope this helps.

Kind regards,

Rachael

Hi Marilyn,

I'd firstly try running a check data via File > Maintenance to ensure there's no errors.  If there's errors, you'll need to resolve these before you continue processing.

If there's no errors, you could try taking a backup, then running a reindex and compress of the Sales Orders.

If the problem persists, this issue can sometimes be caused by corrupt criteria files.  I'd recommend taking a backup and then deleting your username criteria files.  You can view details on how to complete this in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112338742

I hope this helps.

Kind regards,

Rachael