Automatic product invoice updating

We have an issue of security where users can create a product invoice, print it and then edit it changing the customer / product details.  This in effect creates a 'ghost invoice' without the stock figures being affected (we don't use SOP). As we deal in cash for many sales this means a product could be quoted to a customer at one price on the 'ghost invoice',  £200 for example but then the second invoice updated on the system shows £150 - the difference in cash being pocketed by the staff member. It is not obvious though because the stock matches and the invoice matches the cash receipted in to the business.

I seem to remember old versions of Sage used to give the print and update feature when you saved the invoice - this no longer seems to be available - is there any way and invoice can be set to automatically update to the ledgers when it is saved or printed?

Alternatively does anyone have any other alternative to helping prevent this issue?

  • 0

    Hi Sarah,

    From the details you've provided, it sounds like you're referring to the cash sale option.   When you use the Cash Sales option on an invoice, Sage Accounts adjusts your stock out, creates then updates an invoice and posts a sales receipt. You can also apply the relevant setting so it will bring up the printing option and show the details 'Cash Sale - paid in full' on the print out.

    You would need to request users are processing using the Cash Sale option, as there's no way to put any sort of permissions or access rights in place to stop them from going through the save and then edit process.

    You can view further details on the Cash Sale option in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200427112200476

    I hope this helps.

    Kind regards,

    Rachael