GoCardless module error message

SUGGESTED

Our GoCardless module has stopped working. Any of the options like sending payment requests, collecting settlements result in a popup message and failure.

We are using v27.1.562.0 Sage 50cloud Professional. GC has been working fine up till now. Nothing has changed, Same on two computers.

Eg, When selecting Request DD Payment, 

The message states: Direct Debit manager cannot retrieve mandates.

And under details: "Could not load file or assembly 'System.Data, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Not enough storage is available to process this command. (Exception from HRESULT: 0x80070008)"

The error message details are the same for each DD operation.

We have had to revert to manual processing of DD's via the GC web page.

No help available through Sage Live, just told to call support. Impossible to contact support, not even put into a queue as "Too busy" No help in the KB at all.

Parents Reply Children
No Data